Startup Service Specifications  
HP's Startup Service, Specifications

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Service Description
Hewlett-Packard provides technical expertise and project management to
assist you in implementing your computing environment. HP's
comprehensive set of capabilities ranges from the physical preparation
of the computing site and the equipment, to the installation and
configuration of hardware, software, and networks.
   HP's startup service helps get computing environments up and running
quickly by coordinating the installation, configuration, and testing of
systems, devices, and networks. HP brings a new system or network on
line or adds new connections to an existing network, scaling the
solution to fit your system and network requirements.

Benefits to You
o Timely and coordinated implementation
o Quality installation and configuration of systems and networking
   components
o Verified system and network operation
o Assured ongoing supportability

Service Features
o Single-vendor coordination of implementation activities
o System installation and configuration
o Network configuration
o Verification
o Documentation

   Table 1 on the following page includes descriptions of these
features.

Specifications

Table 1. Service Features

Feature                        Delivery Specifications
-------                        -----------------------
Single-vendor coordination     HP works with you to develop a complete
 of implementation             startup schedule that outlines
 activities                    installation tasks and resources, both
                               within and across user sites. HP helps
                               identify all implementation activities,
                               a time frame for each startup activity,
                               and the responsible party--HP, your
                               staff, or other vendors. The schedule
                               also identifies critical path activities
                               and contingency plans, when appropriate.

System installation            Startup service provides installation 
 and configuration             and configuration of hardware, software,
                               and network devices when the product
                               purchase price does not include these
                               services. During system installation, HP
                               performs the following tasks:

                             o Supervise the uncrating, positioning,
                               and racking of products.
                             o Inventory the shipment against the
                               packing list(s).
                             o Interconnect the products.
                             o Check the primary power line voltage.
                             o Execute initialization procedures.
                             o Perform electronic and mechanical
                               adjustments as required.
                             o Perform any necessary repairs to make
                               warranty-covered products operational.
                             o Execute standard HP diagnostic or
                               verification programs and tests.
                             o Instruct operators on daily care and
                               proper use of the products.

                               For large implementations with redundant
                               hardware and software configurations, HP
                               can provide system staging. HP
                               consolidates and assembles equipment
                               hardware and software in one of HP's
                               integration centers, then configures and
                               fully tests prior to shipment.

Network configuration          HP goes beyond standard configurations
                               and verification tests to provide a
                               customized network implementation
                               solution. HP works with your staff and
                               other vendors to jointly determine
                               configuration parameters for each newly
                               installed component to meet your network
                               specifications.

                               A complete, implementable network design
                               must be made available to HP before
                               startup service begins. The design
                               document must include:

                             o The physical network map with
                               communication links identified
                             o A description of all network hardware
                               and software
                             o A description of the applications
                               utilizing the network

                               HP can provide assistance in developing
                               the network design through our network
                               planning and design service.

                               If you purchase startup service to add
                               nodes to a network, HP works with your
                               staff to determine the impact on the
                               existing network components.

                               HP's network configuration ensures
                               connectivity and operational
                               functionality up to layer 3 and layer 4
                               of the Open Systems Interconnect (OSI)
                               model. HP can provide further assistance
                               in implementation beyond the
                               specifications of this service.

Verification                   After completing the installation and
                               configuration activities, HP uses
                               standard tests to verify that all major
                               connections involved in the startup
                               communicate properly. HP diagnoses any
                               operational problems and works with your
                               staff until all connections implemented
                               with startup service are functional.

Documentation                  Accurate documentation is critical for
                               successful management and operation of a
                               network. HP provides you with a complete
                               set of system and network support
                               documentation upon completion of the
                               installation and verification process.

Additional Information
HP, upon request, performs additional implementation activities,
including receiving and uncrating products, relocating new or existing
products, and reconfiguring hardware and software systems. Cabling can
be performed through HP's cabling service.

Ordering Information
HP's startup service is quoted to meet your specific business
requirements. Please contact your HP representative or local HP sales
office for more information.

Printed on recycled paper

Technical information in this document is subject to change without
notice.

(c) Copyright Hewlett-Packard Company 1992. All Rights Reserved.
Reproduction, adaptation, or translation without prior written
permission is prohibited, except as allowed under the copyright laws.

Printed in USA 10/92
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